Table of Contents
We are here to assist you in achieving maximum success and growth in your franchised business. By working together for the common good we achieve a better outcome for everybody.
Franchisor Role and Responsibilities
As the franchisor our key roles and responsibilities are to:
- Provide initial franchise partner induction training.
- Determine the range of services offered and recommended pricing.
- Provide a 1300 A2ZGroup (1300 229 476) and a call centre to answer enquiries
- Source Approved Suppliers.
- Manage the strategic marketing for the business (including the company website and social media, Facebook Advertising, Google AdWords and SEO)
- Provide advice on methods and procedures for the day-to-day operation of the business, including administration support, technical support, sales support and customer service.
- Provide ongoing training as required
- Manage the strategic growth of the business
Franchise Partner Role and Responsibilities
As the franchise partner your key roles and responsibilities are to:
- Attend Onsite jobs based on scheduling and provide proof for Invoicing purposes including but not limited to:
- Photos
- Job notes
- Job Safety Assessments
- Job Clock on and off times
- Service Reports
- Marketing and Sales
- Provide Job Photos and Staff Bios to Marketing department for social Media posts
- Provide job referrals to sales and marketing department for contacting
- Working with Head office on tender submissions within your area
- Job Management
- Keeping updated availabilities within job management system
- Keeping updated your price list so that call centre can do price list quoting
- Attend On Site quotes to determine scope, time frames and price
- Completion of desktop quoting and onsite quoting for jobs for jobs outside of pricelist or above the call centre threshold
- Answer any questions from clients regarding current jobs
- Assisting Call Centre Staff with job scheduling based on staff, vehicle and equipment availability
- Accept jobs from call centre staff and Confirming job descriptions are clear and concise in job management system for technicians
- Confirm job with clients to ensure access will be available
- Ensuring job quality is completed to A2Z Services Policies and procedures
- Confirm completion and acceptable quality of jobs
- Reschedule any more time required, missed appointments or non-satisfactory jobs.
- Monitor customer satisfaction
- Completion of onsite periodical quality and safety checks based on A2Z Services Policies and procedures
- Reporting
- Monthly Reporting of:
- Income
- Quality Checks
- Customer satisfaction Surveys
- Attending meetings with Franchise manager on a regular basis to best assist you in the growth of your business
- Monthly Reporting of:
- Human Resources and Staff Management
- Completion of a weekly staff roster based on operational procedures
- Daily Roster updates
- Approval of staff timesheets daily (if Applicable)
- Onboarding of new employees
- Completion of induction training for new staff
- Checking on technician courses and certificates
- Hire and staff disciplinary matters based on company procedure
- Conduction of quarterly staff reviews
- Vehicles and Equipment
- Monitoring of Daily Vehicle and equipment pre starts to ensure are in a safe and working manner
- Completion of weekly vehicle checks ensuring vehicles are:
- Serviced
- Maintained
- In a clean Manner
- Registered
- Signwriting correct and in acceptable manner
- Purchasing of equipment based on procedures
- Consumables and storage shed
- Ordering of consumables for service units
- Maintenance of allocated storage area of equipment and consumables
- OH&S and Safety
- Ensuring all Material Safety Data Sheets are up to date
- Conducting safety talks (Tool Box Talks) based on procedures
- Ensuring All OH&S procedures are followed and monitored
- Accounts
- Invoicing of Jobs based off:
- Price lists
- Quotes
- Job timing
- Contracts
- Completion of payroll based on operating procedures
- Debt collection for unpaid accounts receivable
- Processing and payment of Accounts Payable
- Processing and payment of all Australian Tax Office Obligations
- Ensuring all insurances are up to date and correct
- Payment of royalties and marketing fund.
- Invoicing of Jobs based off:
- Uphold and assistance with implementation of all A2Z Services Policies and Procedures
- Assisting with the development and implementation of policies and procedures regarding WHS, Quality Management and Environmental Management.
Accountability
It is vital to realise at the beginning that as a franchise partner you are the owner of your business and as with any business, you can expect to succeed through your own efforts, acumen and time put into your business.
Minor failures and challenges are inevitable in business and when these occur you should accept responsibility and work to find a solution as quickly as possible.
We are relying on you to uphold our reputation for excellent customer service, efficiency and high standards of business ethics.
Loyalty to The Franchise Brand
The long-term success of our franchise network depends on individual loyalty and participation. Your own personal welfare is tied in with the group, therefore it is in your own interest to communicate freely and attend all meetings.
Develop a group attitude, run your business according to our Agreement and the A2Z Services Operations Manual and don’t be tempted to alter our successful system.
The philosophy is simple:
If I take care of the A2Z Services, A2Z Services will take care of me
Forms and Registers
| Document Number | Document Name |
Amendment Record
Issue#: 1 Issue Date: 13/7/2022
| Rev# | Date | Section# | Para.# | Description of Change | Prepared By | Approved By |
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| 3 |
Disclaimer: This documentcontains material to assist in meeting environmental management, Work Health and Safety and Quality obligations under the International Standard ISO AS/NZS ISO 9001:2016,14001:2016 and other legislative bodies. This document contains material sourced from Safe Work Australia. Any such material remains subject to copyright © Commonwealth of Australia. https://www.safeworkaustralia.gov.au/copyright. Although every effort has been made to ensure the accuracy of this information at the time of publication, it is provided as guidance only and does not provide legal advice on meeting your obligations. This document and its contents are © A2Z services 2018 and or the originating source authors and no permission is given for its duplication or copying, in part or in its entirety, for use outside its original purposes as stated within the company.