OM00018 – Management Review

Management Review Policy

Purpose:
The purpose of this policy is to define the process for management review of the OMS and its continual improvement. To achieve this, management will periodically review the important elements and outcomes of the OMS.

Scope:
This policy applies to all A2Z Services workers sit on a OMS Committee, are an HSR or are a relevant managers/supervisor responsible for planning, development, use, and maintenance of the OMS.

Policy:
A2Z Services recognises the importance of reviewing the adequacy and effectiveness of the OMS to identify opportunities for improvement.
Senior Management is responsible for the periodic review of the OMS to ensure its continuing suitability, adequacy and effectiveness.
The OMS is reviewed annually and copies of records, notes, findings or other relevant evidence from the review are filed appropriately.
The review will include assessment of opportunities for improvement and, the need for changes to the Quality Management Policy and / or objectives.
Management meetings will be held at regular intervals and will include the following agenda items:

• Review of internal and external audit results, inspection and other compliance plans;
• Evaluation of legal compliance issues;
• Results of participation and consultation from all levels – management, workers and contractors;
• Performance evaluation of the WHSMS Manual and objectives;
• Status of incident reports, investigations, corrective and preventive actions;
• Communication from interested parties, complaints – take action status and suggestions;
• Management of change;
• Corrective actions, accountability and timeframes;
• Follow-up action on previous management reviews.

Determine meeting intervals/timeframes on a risk basis. Meeting minutes will be recorded, and results of these will be provided to Senior Management/Directors/Board Members

Management Review Inputs

The Management Review of the OMS and Company Performance will take into consideration the following items (but not limited to):

• The ongoing status of actions taken from the previous review;
• Any internal or external changes that have an impact on the OMS;
• Trend analysis of the following performance indicators:
  • Customer satisfaction and feedback in various forms; Compliments and Complaint Register (OR0044)
  • How our company’s quality objectives have been met;
  • Our processes performance and our conformity of products and / or services against our customer’s requirements;
  • How our company has found nonconformities and how we have developed corrective actions to reduce the impact of the nonconformities;
  • The results and outcomes of our company’s monitoring and measuring activities;
  • The results and outcomes of internal and external audits;
  • How well our external providers are delivering against our company’s and our customer’s requirements;
• How well our resources are operating and if there is a requirement to adjust resourcing;
• How effective our actions taken to reduce and mitigate risks and promote opportunities; and
• Identify opportunities for improvement in the OMS and the company’s performance.

Management Review Output

The output from the management review includes any decisions and actions related to:

• Review and updating of the Strategic Plan;
• Opportunity for improvement to the effectiveness of the OMS and its associated processes;
• Improvement of product relating to customer requirements;
• Review of internal and external audit results, inspection and other compliance plans;
• Review and updating of process objectives, metrics and Key Performance Indicators (KPI);
• Review of customer feedback; Compliments and Complaint Register (OR0044)
• Review of the performance of external providers;
• Review of the effectiveness of actions taken to address risks and opportunities;
• Follow-up activities from previous management reviews;
• Legislative requirements – including incident notification, hazardous work, licensing, certification and audits;
• Evaluation of legal compliance issues;
• Results of participation and consultation from all levels – management, workers and contractors;
• Performance evaluation of the WHSMS and objectives;
• Status of incident reports, investigations, corrective and preventive actions;
• Hazard reporting – corrective actions, accountability and timeframes;
• Communication between workers and other relevant parties, complaints – take action status and suggestions;
• Planned changes to the OMS (documents, processes, training etc.) that affect workers;
• Management of legislative change;

OMS management review meeting intervals are determined on a risk basis and with a maximum of 6 months between scheduled meetings. Informal meetings and consultation will occur on a regular basis. Management will notify outcomes of OMS management review meetings that have a direct influence, impact or effect on workers’ health and safety A record of management review meetings, including minutes and notes, will be kept as a OMS record. Keep records in either paper or electronic form and provide a copy to Senior Management/Directors/Board Members/WHS Committee/HSR.

Forms and Registers

Document Number	Document Name
OF0020	Management Review Meeting Report
OR0044	Compliments and Complaints Register

Amendment Record

Issue#: 1 Issue Date: 13/7/2022

Rev#	Date	Section#	Para.#	Description of Change	Prepared By	Approved By
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2
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Disclaimer: This documentcontains material to assist in meeting environmental management, Work Health and Safety and Quality obligations under the International Standard ISO AS/NZS ISO 9001:2016,14001:2016 and other legislative bodies. This document contains material sourced from Safe Work Australia. Any such material remains subject to copyright © Commonwealth of Australia. https://www.safeworkaustralia.gov.au/copyright. Although every effort has been made to ensure the accuracy of this information at the time of publication, it is provided as guidance only and does not provide legal advice on meeting your obligations. This document and its contents are © A2Z services 2018 and or the originating source authors and no permission is given for its duplication or copying, in part or in its entirety, for use outside its original purposes as stated within the company.