Table of Contents
General Outline
A2Z Servicesuses a risk and evidence-based thinking and a process-based Management System (see Figure 1.) that incorporates the Plan-Do-Check-Act (PDCA) methodology as described below.
Plan: Establish plans, objectives, targets and processes necessary to deliver required output conforming to the customers’ requirements and the organisation’s policies;
Do: Implement the processes required to convert the inputs into the outputs as planned;
Check: Monitor and measure process against the plans, objectives and targets against policies, objectives, requirements and planned activities, and report the results; and
Act: Develop corrective and preventative actions to improve the processes so that the conversion of inputs to outputs is more effective and efficient.
A2Z Services’ systems are designed as an interrelated number of processes and based on national and international standards. The main activities of the system are grouped into the categories shown in Figure 1 including:
- Leadership
- Planning
- Operation
- Performance Evaluation
- Support
- Improvement
Underpinning these, the OMS contains a robust document control system including this quality manual, quality procedures, forms, other internal and external documents and data needed to manage, perform or verify work affecting product quality.
Awareness
The importance of stakeholder management is critical to the success of A2Z Services. As such we will take measures to actively understand and manage the positive, negative and changing influences from a range of interested parties (stakeholders).
A2Z Services ensures that our Workers and Management Team are aware of the context in which our business interacts within the larger framework. To do this we will consider our business aspects & Impacts in a corporate context, examine the expectations of interested parties, both internal and external, and determine the most significant processes that the QMS applies to. This includes all products, services and activities undertaken. We will achieve this by considering:
- Our Company’s Quality Management Policy;
- Our Company’s Quality Plans, Objectives and Targets;
- The effectiveness of the QMS to ensure that our products and services meet and exceed our customers’ expectations and, what the benefits are of improving our processes, products and services continually
- The effectiveness of the QMS to ensure that our products and services continually meets the needs and expectations of external and internal parties, including regulators (Use Interested Parties Register (OR0001) to list interested parties)
- The consequences and implications (if any) of non-conformance of our environmental responsibilities against internal and external party’s requirements and expectations.
Forms and Registers
| Document Number | Document Name |
| OR0001 | Interested Parties Register |
Amendment Record
Issue#: 1 Issue Date: 13/7/2022
| Rev# | Date | Section# | Para.# | Description of Change | Prepared By | Approved By |
| 1 | ||||||
| 2 | ||||||
| 3 |
Disclaimer: This documentcontains material to assist in meeting environmental management, Work Health and Safety and Quality obligations under the International Standard ISO AS/NZS ISO 9001:2016,14001:2016 and other legislative bodies. This document contains material sourced from Safe Work Australia. Any such material remains subject to copyright © Commonwealth of Australia. https://www.safeworkaustralia.gov.au/copyright. Although every effort has been made to ensure the accuracy of this information at the time of publication, it is provided as guidance only and does not provide legal advice on meeting your obligations. This document and its contents are © A2Z services 2018 and or the originating source authors and no permission is given for its duplication or copying, in part or in its entirety, for use outside its original purposes as stated within the company.