Table of Contents
Scope
This procedure details the Standard method of classifying of emails in the Accounts email inbox
Responsibilities
| Responsible | Task |
| Administration/Franchisee | With actual operation |
| Safety Officer | Responsible for setting up and monitor safe procedures |
| Operations Manager or Franchise Manager | Audit of operations of site supervisors and technicians |
Classification Types
| Type of email | Procedure |
| Remittances – PDF attachment – Receivables | SOP0032 – Email – Saving a Remittance advice with PDF attachement |
| Remittances – No PDF attachment – Receivables | SOP0031 – Email – Saving a Remittance advice with no PDF attachement |
| Payment Advices – Receivables | SOP0031 – Email – Saving a Remittance advice with no PDF attachement & SOP0032 – Email – Saving a Remittance advice with PDF attachement |
| Statements – Payables | SOP0033 – Email – Checking a Statement in Accounting Package |
| Invoices/Receipts – Payables | SOP0027 – Dext – Email Receipt/Invoice to dext |
| Invoice Queries – receivables | |
| Job Queries – Job Management | Forward email to the Customer service team |
| Purchase orders/Work order – Job Management | Forward email to the Customer service team |
| Spam emails | if able to unsubscribe, unsubscribe otherwise just delete |
Amendment Record
Issue#: 1 Issue Date: 13/7/2022
| Rev# | Date | Section# | Para.# | Description of Change | Prepared By | Approved By |
| 1 |
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