Table of Contents
Introduction
A2Z Services is committed to developing and maintaining a Quality Management System (QMS), Work Health and Safety (WHS) and Environmental Management System (EMS) that demonstrates our commitment to customer satisfaction. This commitment is placed within an environment that has safety as a first priority, is focused on the service it provides, and fosters continual improvement.
The WHSMS Manual will be available for inspection by all relevant persons, including visitors, direct relevant workers, contractors, Health and Safety Representatives (HSR), contractors, relevant workers of contractors and government appointed inspectors. Monitoring of the WHSMS Manual and updated as required and keep the most current copy at A2Z Main offices, 4/2 Ghan Rd, Alice Springs
The WHSMS Manual will include essential information for people at the workplace to ensure health and safety as far as is reasonable. It will consist of roles and responsibilities of key personnel, HSR and participation arrangements, guides for resolving issues, and processes in place for hazard identification, risk assessment and controls, managing incidents, emergency response and review/monitoring procedures.
Failure to comply with the requirements of the WHSMS Manual may lead to disciplinary action, which can include possible dismissal, loss of contract and legal action for severe breaches.
Note: For this WHSMS, the term “workplace” includes any private, business or commercial premises/site, permanent or temporary, at any location, at which A2Z Services workers undertake related tasks/jobs, including the premises of the Person who Conducts a Business or Undertaking (PCBU).
The purpose of this manual is to describe the scope of our systems, define accountabilities of all persons involved and to provide procedures for testing and quality inspection for all activities that impact the quality of our processes, product and service. The manual is used to direct internal activities and inform external parties who require information about our quality systems.
This Manual, documents how we implement, maintain and continually improve our systems. It identifies the criteria and methods used to ensure the effective operation, and control of the system, and identifies the monitoring, analysis, information, and actions necessary to achieve business outcomes.
Senior Management of the company determines the management of the external and internal issues that have an impact on the products and services that we deliver to our customers.
To understand the external issues, the Management Team will monitor and consider issues coming from:
- Legal and legislative requirements;
- Technology changes;
- Customer needs;
- Market competition; and
- Cultural, social and the economic environment on an international, country wide, regional or local level.
To understand the internal issues, the Management Team will monitor and consider issues coming from:
- The company’s values;
- The company’s culture and ways of operating;
- The company’s intellectual property; and
- The ongoing performance of the company against plans, objectives and targets.
Review Procedure WHSMS Manual
The Managing Directors will review the WHSMS Manual as required. The review schedule will be in response to organisational changes and relevant legislative amendments as they occur. Reviews will be undertaken in consultation with workers, HSR’s and other relevant parties. All relevant people will be made aware of changes made as a result of the review.
The WHSMS Manual will undertake review if:
- It is identified that there are changes in the workplace that affect the WHSMS;
- It is identified that the WHSMS is not effective;
- There are legislative changes that affect the WHSMS;
- There is a serious incident or dangerous occurrence or near miss.
The WHSMS Manual will be reviewed at least annually.
Management Commitment and Approval
Senior Management of the A2Z Services. The signature of the authorised person in the footer demonstrates commitment to the policies and procedures contained within the WHSMS Manual.
| Signature: | Date: 22 December 2021 |
Scope
The QMS defined in this manual applies to the delivery of General, clinical and specialist cleaning, yard services, carpet cleaning and pest control services offered by A2Z Services. Where any process or service is outsourced, A2Z Services will determine criteria and methods of control to ensure conformity to customer and regulatory requirements.
The quality manual is a controlled document relating to the operations of A2Z Servicesoperating from 4/2 Ghan Road, P.O. Box 5297, Alice Springs, NT 0871. This manual also relates to the licences / trade operation permits / under (name any licensing/trade permits etc.) issued by (insert name of issuing authority). (If your organisation does not require a licence or permit to trade then delete the sentence.)
The following A2Z Serviceslocations are included in this QMS:
- A2Z services – Central Australia & Barkly
- A2Z services – Far North Queensland
Exclusions
Standards and Guidelines
AS/NZS ISO 9000:2016 Quality Management Systems – Fundamentals and vocabulary.
AS/NZS ISO 9001:2016 Quality Management System requirements.
AS/NZS ISO 14001:2016: Environmental Management System requirements.
Terms and Definitions
Audit: Systematic, independent and documented process for obtaining evidence of conformity to a set of standards and evaluation to determine the extent of compliance.
Audit Evidence: Documentation, Statements, and Records.
Continual Improvement: Consistent review of the quality system to identify opportunities for enhancement.
Documented Information: All controlled documentation that is developed by A2Z Services is required to have developed a plan and implemented process for:
- Distribution, access, retrieval and use;
- Storage and preservation, including the preservation of legibility (managing documented records of the company’s work);
- Change Control;
- Retention and disposal in line with regulatory requirements (also a requirement of managing documented information in the form of records).
Corrective Actions: Action to eliminate and control the cause of identified non-conformance to the OMS.
Environment: An organisation’s natural and human surroundings extending from within the
organisation itself to the greater environment, and includes air, water, land, flora, and fauna (including people and communities), and natural resources.
Emergency: Unplanned or unexpected event that needs the urgent application of specific competencies, resources or processes to prevent or mitigate their actual or potential consequences. Emergency situations can result in adverse environmental impacts or other effects on the organisation.
Environmental aspect: An element of a company’s activities, products, or services that may or does create an environmental impact.
Environmental impact: Any change to the environment, whether adverse or beneficial, resulting from a company’s activities, products, or services.
Environmental Management Plan (EMP): Action plan necessary to achieve the objectives and targets.
Environmental Management Representative (EMR): Member of the company’s management group who is responsible for the functioning of the EMS. The EMR ensures that all tasks relating to the EMS are identified and completed in a timely manner. The EMR is responsible for reporting periodically to the top plant management group on the progress and results of the EMS.
Environmental Management Team (EMT) (Implementation team): Anyone with primary responsibilities within the EMS should be on the team. These team members may vary over time or process and would be dependent on the task at hand e.g. site or process engineer, health and safety officer, maintenance engineer, or shift foreman.
The role of the EMT is to:
- Attend regular team meetings – provide records for the management review process;
- Assist in the planning and implementation of the EMS;
- Develop action plans to monitor and ensure improvements are made; and
- Ensure the process is embedded into general work practice.
Management Team: This is made up of the critical decision makers for the organisation. Each member of the management team will concentrate on his or her own area of expertise to provide input. There may be more than one management team or, an individual may be a member of multiple management teams.
Non-conformity: Discrepancy between a company’s actual EMS activities and the procedures laid out in their EMS manual and associated documentation.
Performance indicator: Measurement criteria that allows the company to evaluate the success of the EMS program.
Plan-Do-Check-Act: A system to ensure all actions are planned and checked before action takes place. It ensures that the system is continually being improved as below:
Process: The implementation of tasks to convert inputs into the delivery of outputs.
Stakeholder: Anyone who has a stake in the company’s environmental performance. Internal stakeholders may include employees, shareholders, customers, suppliers, investors and insurers. External stakeholders may include neighbours, community organisations, environmental regulators, the media, and the general public.
Product and Services: Defined as the outputs that A2Z Services delivers to meet the customers’ requirements. Product is a physical outcome of a process whilst service is the movement or doing actions to meet the customers.’ requirements
Uncontrolled document: These are documents that are produced for information only and are not formally reviewed, maintained, subject to change review, or approved prior to release. They do not have traceable distribution. They should be identified as “uncontrolled”.
Note: A controlled document may be “uncontrolled” once printed but must be labelled as such.
Forms and Registers
| Document Number | Document Name |
Amendment Record
Issue#: 1 Issue Date: 13/7/2022
| Rev# | Date | Section# | Para.# | Description of Change | Prepared By | Approved By |
| 1 | ||||||
| 2 | ||||||
| 3 |
Disclaimer: This documentcontains material to assist in meeting environmental management, Work Health and Safety and Quality obligations under the International Standard ISO AS/NZS ISO 9001:2016,14001:2016 and other legislative bodies. This document contains material sourced from Safe Work Australia. Any such material remains subject to copyright © Commonwealth of Australia. https://www.safeworkaustralia.gov.au/copyright. Although every effort has been made to ensure the accuracy of this information at the time of publication, it is provided as guidance only and does not provide legal advice on meeting your obligations. This document and its contents are © A2Z services 2018 and or the originating source authors and no permission is given for its duplication or copying, in part or in its entirety, for use outside its original purposes as stated within the company.